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Frequently Asked Questions

Below are answers to most of your questions. Don’t see your question listed? Simply create your free account and open a support ticket and one of our client success agents will respond within seconds!

Please go to “Profile” and you will be able to edit your information such as your password, email and your phone number.

The Two-Factor Authentication (2FA) requires you to enter an additional code when signing into your account, adding an extra level of security. The Two-Factor Authentication feature currently supports the use of an authenticator app or an email address as a verification method.

To add 2FA to your account, follow these steps:
1. On your Air FX profile, go to the “Profile” tab.
2. Click the Enable button under the Two Factor Authentication section.
3. To find the requested code, download and open up the Google Authenticator app on your phone and tap Begin Setup > Scan Barcode. Once you’ve used your phone to scan the barcode displayed in your browser, click Next in your browser. You will then be prompted to enter the authenticator code that will appear on your phone.

The Air FX customer support team is available 24/7 to assist you with any needs you encounter. Simply click on the “Profile” tab and select “Help Desk” and submit a “new ticket.” Or you can go directly to the “Help Desk” link at the upper right corner of your window.

We currently offer multiple deposit methods including BTC/ ETH/ USDT (ERC-20) For these deposits, select the deposit method and proceed to input the details of your deposit. You will be given a wallet address to which you can send your funds and they will be loaded to your account upon receipt. The minimum deposit is $20. With ETH/ UDST consider the “gas fees” on the ERC-20 network before using this form of payment to ensure it will go through. 

We are currently working on adding new payment options and within the coming weeks, you will be able to use credit/debit cards, ACH Transfer, Wire Transfer, Skrill and Neteller for both deposits and withdrawals in addition to the crypto currencies listed above. 

If funds are sent from your crypto wallet, they will be credited once they reach the multiple network confirmations. This process can take up to 6 hours and depends on the blockchain network. Once the funds are received, they are instantly and automatically credited to your wallet.

  • On the left hand side click on “Trade Copier” and then “MT5 Copier”
  • Click the purple button that says “Open Invest Account”, select “Social Trading”, select 1:200 & Create a password
  • Next, Click leaderboard on the top and then under the master account you wish to connect to, click the purple button that says “Invest”
  • Your social account is now subscribed to a master account.
  • Go back to your client are and under the “funds” tab “Deposit Funds” to complete the deposit process.
  • Once you have completed the deposit, you must transfer the funds from your wallet to your social copier wallet.
  • Next, go back to “Trade Copier” and click “MT5 Trade Copier”
  • On your accounts page, under “Action” click “Deposit”
  • Finally , transfer funds from your copier wallet to your investment account and you’re done!

Once funds have been received, they will be credited to your Air FX wallet automatically and an email notification will be sent.

When you deposit funds successfully, they will appear in your wallet. To be able to trade with these funds, you will need to conduct an internal transfer from your wallet to your trading account. Once this step is completed they will be linked to your MT4/MT5 account under the same ID as your trading account.

You may withdraw the funds in your wallets while having other funds in your trading account with open trades.

1- Select “Funds” tab

2- Select “Withdraw Funds” from the left hand panel.

3- Complete “Initial Information” proceed to “Transfer Details” and finish with “Confirmation.”

Withdrawals are reviewed by our financial department throughout the day. They conduct security checks to ensure that funds are being sent out to the correct person.  Once approved by our financial department, funds should arrive in your wallet within an hour or less, depending on blockchain traffic. It is strongly advised that 2FA is enabled on your account for an extra layer of security.

To become an Air FX Affiliate all you need to do is click the “Refer A Friend” tab in your client area and you will automatically be approved to be a partner. Do you have a large following and want an upgraded partner program? Submit a ticket in the helpdesk so we can have a conversation and design a partner program that suits your needs. Should you require any further information on becoming an Air FX affiliate, please do not hesitate to contact our “Help Desk” team.

The commissions are instantly added to your IB wallet as soon as your referral closes their trade! 

The commissions can be withdrawn or moved to a trading account to trade with instantly! Why wait for your affiliate payments for an entire month like most brokers?

Are you looking for a reliable Forex broker that knows how to take care of their customers? Airfx is the perfect choice! We offer an array of features that make us stand out from the competition. Our zero-commission accounts, raw spread accounts, and same-day withdrawals make us the perfect choice for traders of all levels.

Funding your account has never been easier.

You can fund your account using any method listed below.

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